Helping You Empower Your Operations Management
High customer satisfaction, long-term profitability and a competitive business position can only be achieved with the support of a fine-tuned operation.
Gone are the days where businesses competed solely on product and price. Success today is driven by the ability of a business to meet customer product/service demands and exceed customer expectations. Winning businesses have agile back-office operations and customer support groups that are purpose driven while embracing a culture of continuous process improvement.
Business is experiencing waves, one after another, of innovative changes and disruptions. To remain profitable and competitive, businesses must aggressively challenge the status quo.
Operations management that is lacking in a continuous process improvement mindset will be a hindrance.
Be Bold: Challenge the Status Quo and Evolve
Only with an agile, innovative and a continuous improvement operational mindset will your business be prepared to actively address industry disruptors. Operational management must think about solutions to problems and challenges beyond the traditional approach.
Most organizations’ management teams struggle to take back-office operations beyond the objectives of controlling costs and ensuring things run smoothly. Those that do are often challenged to know which strategies to implement and/or how.
That’s Where We Come In
We have been helping organizations across the globe improve their bottom lines, boost productivity and improve service levels by:
- Performing operational audits of in-house operations and third-party service providers
- Facilitating feasibility studies and justification analysis of capital expenditures
- Facilitating the procurement process; RFP, Vendor Selection and Contract Negotiation
- Providing operations project management
- Executing a cash mobilization review of cash flows and procedures
- Training and mentoring of operational staff
FTP’s consulting focus is to drive client profitability and growth by providing alternatives solutions to operational management challenges.
Since 1986, FTP has converted a broad and varied range of operational challenges into business opportunities.
Have Your Training Investments Produced Quantifiable Results?
If you’re like most of us, you’ve attended a variety of workshops, conferences and seminars over the course of your career. Maybe you’ve even earned an MBA or taken courses in operations management. Most were heavy on theory and light on practical application.
How much did they really help you identify and implement true costs savings and improve productivity?
If the answer is “not much,” you’re not alone. The reality is we invest time and money to attend, but then we get busy and distracted and within a few months fail to remember what or how to implement what we learned.
FTP’s Workshops Are Different
Clients See an Immediate and Significant ROI
Clients who attended our comprehensive three-day workshops — which includes six weeks of follow-up mentoring — recognized cost savings and/or benefits ranging from $2M to $5.5M within 90 days.
FTP doesn’t just talk the talk. We are proud to have helped clients increase their profitability by avoiding costly and inappropriate operational choices. We’ve learned that one size does not fit all.
Each operation and business requires a process improvement strategy tailored to its specific requirements.
Since 1986 we’ve helped clients find solutions to their unique operational challenges.
FTP has helped domestic and global clients of all sizes and industries such as:
- Bank Card Operations
- Direct Marketing
- Financial Services
- Government Agencies -Local, State and Federal
- Package Delivery
- Retail Operations