Month: September 2016

Diminishing Returns Illustrated

As you may know, I talked about diminishing returns in a previous post, The Point of Diminishing Returns. In that post, I explained how it didn’t make sense to spend…

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Details, Details…Why They Matter

We live in a new age. Technology has streamlined processes, placing operations light years ahead of their labor-intensive predecessors where manual methods were the only option. Since the initial productivity…

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The Space Shuttle and the Horse’s Rear End

Did you know the US standard railroad gauge (distance between the rails) is 4 feet, 8 1/2 inches? That’s an exceedingly odd number. Why was that gauge used? Because that’s…

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Technology Sirens

Charles Momsen may not be a household name. But he gained notoriety in the 1920s when he was awarded the US Navy’s Distinguished Service Medal. It was the early days…

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Frustrations While Managing Your Operation

Think about these questions: What frustrates you in managing your operation? How many times do you experience the “deer in the headlights” stare when you ask a question? Can your…

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How To Improve Your Business Process Acumen

With all the automation in business, more information and data is available than is used. Less than 0.5% of all data is every analyzed and used.1 Data Rich and Information…

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Expectations vs. Delivery: Improving Customer Service Metrics

Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. – Donald Porter Think back to the last time you called a…

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Devil Is in the Details

A credit card processing operation made an expensive investment in upgrading its hardware system for processing of customer payments. After a lengthy installation and training period, the operation went live. Immediately,…

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Information Overload and Business Metrics

We live in an age of information. We now received five times as much information every day as we did in 1986. The daily New York Times now contains more…

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A 100% Increase in Profitability?

A 100% increase in profitability? Such a suggestion would excite almost anybody in the business. But, believe it or not, it isn’t necessary to double sales volume to do it….

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