A Game of Monkey See, Monkey Do

Start with a cage containing five monkeys. Inside the cage, hang a banana on a string and place a set of stairs under it. Before long, a monkey will go…

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Looking for an Eye-Ear Doctor? We Can Help!

A business manager walks into the hospital and tells the desk nurse, “I want to see the eye-ear doctor.” “There is no such doctor,” she tells him. “Perhaps you would…

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Myths About Operations Management

Do you know the biggest myths about Operations Management? Keep reading to learn more. Myth #1: There Are No Additional Expenses Associated With Changes to Procedures and Processes Changes that…

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Asking the Right Questions

An automated processing operation based their processing hours on the availability of mail. Over the course of a year, the manager noted that the automated system was barely able to…

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A Halloween Story

It was shortly after Halloween, and we had candy left over. Our neighborhood is getting older and not as many kids. This year we passed out small packets of M&Ms….

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10 Most Common Pitfalls of Performance Management

Companies around the world spend millions of dollars and expend countless hours of effort on performance management initiatives every year. Despite armies of indoctrinated managers, many employee giveaways, and the…

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Hazardous Back Office Waste

If there were a way you could eliminate waste in your business while improving timeliness, quality and customer satisfaction, would you be interested? Well, there is a way. All it takes…

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The Importance of Data Visualization in Operations Management

In several previous posts, I talk about data visualization. If you recall, data visualization is the art of persuasion. It’s the ability to translate data and complex content into a…

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Is An All-Star Team Realistic?

Let’s face it, while most managers would like to have an all-star team; most realize that it seldom happens. Sure, we all are fortunate enough to have a couple of outstanding managers,…

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Diminishing Returns Illustrated

As you may know, I talked about diminishing returns in a previous post, The Point of Diminishing Returns. In that post, I explained how it didn’t make sense to spend…

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