Florence Nightingale – The Mother of Data Visualization

Data visualization is the art of persuasion. It is the ability to translate data and complex content into a graphic that delivers a strong message in a quick and simple…

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Bedrock of Operational Excellence

Let me tell you about Bob. Bob taught himself to program using a Radio Shack TRS 80 back in the ‘70s. Bob’s skills landed him a job in a regional…

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Point of Diminishing Returns

A Research and Adjustments department regularly submitted requests for additional staff as the business and overall customer base grew. The manager of the department groused on a regular basis about…

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Proven Acid Test for Validating of Incentive Value

Incentives… To use or not to use? Are they effective? Are they achieving the desired effect? Results across multiple industries suggest a wide mixture of results with questions surrounding the…

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Asking the Right Questions

An automated processing operation based their processing hours on the availability of mail. Over the course of a year, the manager noted the automated system was barely able to process all…

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Achieving Career Success

Want to see what success looks like? Let me tell you about Ralph. I hired Ralph directly out of the Marine Corp. He was young and full of energy. His…

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Iceberg Management Strategy

Icebergs are immense. But the majority of their size is hidden below the ocean surface. The power of the tip, the tiny portion of the ice floating on the water…

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Value of Common Understanding

Commonality, especially if an organization has multiple branches, is essential for maintaining a mutual understanding of operations and expectations. Even with the best intentions, the way information is received and…

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Drowning in Information, but Starving in Knowledge

Let’s start with an experiment. Follow along with the series of questions below and mark your answers as you go: How many workshops have you attended in your career? How many workshops do you attend, on…

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Want to Revive “Kumbaya” in Your Workplace? Here are 6 Strategies.

When “Kumbaya” was first released in the 1920s, it was a spiritual message of camaraderie and fellowship. In the ‘50s and ‘60s, it made a comeback as the preferred campfire song…

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