Category: Business Operations

Florence Nightingale – The Mother of Data Visualization

Data visualization is the art of persuasion. It is the ability to translate data and complex content into a graphic that delivers a strong message in a quick and simple…

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Bedrock of Operational Excellence

Let me tell you about Bob. Bob taught himself to program using a Radio Shack TRS 80 back in the ‘70s. Bob’s skills landed him a job in a regional…

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Asking the Right Questions

An automated processing operation based their processing hours on the availability of mail. Over the course of a year, the manager noted the automated system was barely able to process all…

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Value of Common Understanding

Commonality, especially if an organization has multiple branches, is essential for maintaining a mutual understanding of operations and expectations. Even with the best intentions, the way information is received and…

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Top 10 Back Office Operations Management Myths

Back office operations management myths are elusive and complex. However, for FTP Consulting they are also easily busted! We’ve broken down the top 10 most common myths every manager should…

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7 Deadly Sins of Performance Management

Effective performance management can mean the difference between profit and deficit, employee retention and loss, and productivity and stagnation. The common theme surrounding failure to implement successful performance management stems from…

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Simplifying Cost Effective Staffing

A properly staffed process is efficient and cost effective. Developing an efficient staffing strategy is a major responsibility of an operations manager. Staffing strategies do not have to be overcomplicated…

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Areas Where Operations Management Is Likely Failing in Your Organization

Addressing poorly performing operations requires management initiative that is proactive rather than reactive and pursues a dedication to quality, productivity and unit costs. As these three pillars are crucial to the…

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Why Process Improvement Is a Moving Target

You may as well come to terms with it now; you will never be rid of process improvement. It isn’t simply something you can hastily check off your to-do list,…

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Think Ops Mgmt Is Only for Big Manufacturing Businesses? Not So Fast

When you hear the phrase “operations management,” do you naturally assume it involves automating processes in big and / or manufacturing-related businesses that produce products? Yes, in in large manufacturer,…

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