Category: Business and Industrial

Information Overload and Business Metrics

We live in an age of information. We now received five times as much information every day as we did in 1986. The daily New York Times now contains more…

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A 100% Increase in Profitability?

A 100% increase in profitability? Such a suggestion would excite almost anybody in the business. But, believe it or not, it isn’t necessary to double sales volume to do it….

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What Is Your Competitive Edge?

Visit any job boards and you will notice dozens of applicants vying for open positions. So, the more senior the position, the tougher the competition. With the current economy, it…

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Florence Nightingale – The Mother of Data Visualization

Data visualization is the art of persuasion. It is the ability to translate data and complex content into a graphic that delivers a strong message in a quick and simple…

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Bedrock of Operational Excellence

Let me tell you about Bob. Bob taught himself to program using a Radio Shack TRS 80 back in the ‘70s. Bob’s skills landed him a job in a regional…

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Asking the Right Questions

An automated processing operation based their processing hours on the availability of mail. Over the course of a year, the manager noted the automated system was barely able to process all…

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Value of Common Understanding

Commonality, especially if an organization has multiple branches, is essential for maintaining a mutual understanding of operations and expectations. Even with the best intentions, the way information is received and…

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Top 10 Back Office Operations Management Myths

Back office operations management myths are elusive and complex. However, for FTP Consulting they are also easily busted! We’ve broken down the top 10 most common myths every manager should…

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7 Deadly Sins of Performance Management

Effective performance management can mean the difference between profit and deficit, employee retention and loss, and productivity and stagnation. The common theme surrounding failure to implement successful performance management stems from…

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Simplifying Cost Effective Staffing

A properly staffed process is efficient and cost effective. Developing an efficient staffing strategy is a major responsibility of an operations manager. Staffing strategies do not have to be overcomplicated…

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