Category: Managment Workshops

A Halloween Story

It was shortly after Halloween, and we had candy left over. Our neighborhood is getting older and not as many kids. This year we passed out small packets of M&Ms….

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Is An All-Star Team Realistic?

Let’s face it, while most managers would like to have an all-star team; most realize that it seldom happens. Sure, we all are fortunate enough to have a couple of outstanding managers,…

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Expectations vs. Delivery: Improving Customer Service Metrics

Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. – Donald Porter Think back to the last time you called a…

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What Is Your Competitive Edge?

Visit any job boards and you will notice dozens of applicants vying for open positions. So, the more senior the position, the tougher the competition. With the current economy, it…

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Technology Is an Enabler, Not a Magic Wand

Give a man a fish and he’ll eat for a day. Teach a man to fish and he’ll eat for a lifetime. As managers, such a saying couldn’t be truer….

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Our Managing Operations Workshop WILL Empower You with Solutions

When you think of the words “operations management, line management or back-office management,” what comes to mind? Do you think of constantly fighting “brush fires” and reacting to challenges —…

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Management in Full Bloom: What Gardening Taught Me About Management

My neighbor we’ll call Joe decided he wanted a garden in his yard. Joe loaded up on seeds and plantings at the garden store, choosing them based on fruits and…

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The “Secrets” to Operational Success

Do you ever have the feeling something is just missing in your training? Maybe, when you started at your current employer, your employer gave you a basic “crash course” training…

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