Category: Operations Managment

A Game of Monkey See, Monkey Do

Start with a cage containing five monkeys. Inside the cage, hang a banana on a string and place a set of stairs under it. Before long, a monkey will go…

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Looking for an Eye-Ear Doctor? We Can Help!

A business manager walks into the hospital and tells the desk nurse, “I want to see the eye-ear doctor.” “There is no such doctor,” she tells him. “Perhaps you would…

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Asking the Right Questions

An automated processing operation based their processing hours on the availability of mail. Over the course of a year, the manager noted that the automated system was barely able to…

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A Halloween Story

It was shortly after Halloween, and we had candy left over. Our neighborhood is getting older and not as many kids. This year we passed out small packets of M&Ms….

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10 Most Common Pitfalls of Performance Management

Companies around the world spend millions of dollars and expend countless hours of effort on performance management initiatives every year. Despite armies of indoctrinated managers, many employee giveaways, and the…

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The Importance of Data Visualization in Operations Management

In several previous posts, I talk about data visualization. If you recall, data visualization is the art of persuasion. It’s the ability to translate data and complex content into a…

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Frustrations While Managing Your Operation

Think about these questions: What frustrates you in managing your operation? How many times do you experience the “deer in the headlights” stare when you ask a question? Can your…

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Devil Is in the Details

A credit card processing operation made an expensive investment in upgrading its hardware system for processing of customer payments. After a lengthy installation and training period, the operation went live. Immediately,…

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Bedrock of Operational Excellence

Let me tell you about Bob. Bob taught himself to program using a Radio Shack TRS 80 back in the ‘70s. Bob’s skills landed him a job in a regional…

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Point of Diminishing Returns

A Research and Adjustments department regularly submitted requests for additional staff as the business and overall customer base grew. The manager of the department groused on a regular basis about…

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