Drowning in Information, but Starving in Knowledge

Let’s start with an experiment. Follow along with the series of questions below and mark your answers as you go:

  • How many workshops have you attended in your career?
  • How many workshops do you attend, on average, per year?
  • Of those you attended, how many have you actually retained information from?
  • Of those you retained information from, how many were relevant to your job or career?
  • Of those, which were relevant, from how many were you apply knowledge to your workplace?

If your answer is 10% or more of your total workshops, I am impressed!

The majority of workshop attendees find themselves drowning in knowledge, yet starving for information.

The discrepancy lies in the lack of practical information and actual application to your job.

Providing Value Added Training

The core function of a training workshop is to provide valuable information to you, in an energetic, fresh and applicable way.

At the end of a workshop, you should feel your business perspective has been broadened, and you have learned something practical. Otherwise, the workshop has failed.

Lasting Retention

Many managers are resistant to invest money and time in staff workshops for two main reasons:

  • The information learned is not retained or applied.
  • The results are not quantifiable and therefore, a non-justifiable expense.

However, among the many offers and opportunities available to managers and employees, one sticks out.

Since 1986, the Managing Operations 3-Day Workshop has been a cornerstone of employer business strategy, for its unprecedented ability to demonstrate lasting retention and definitive return on investment.

Having Tried and True Strategies

The structure of the workshop is simple, yet effective.

Where many workshops fail by using overcomplicated jargon and methodologies, the Managing Operations Workshop operates on fundamental and proven strategies.

Describing the Curriculum

The curriculum is divided into several core areas:

  • Introduction of essential tools and skills
  • Individual and team activities practicing each new tool and skill
  • Team computer simulation exercise  
  • A 6-week customized mentorship program and management presentation

Targeting Challenges

To guarantee maximum retention and quick return on investment, the 6-week mentorship program targets individual attendee challenges and facilitates a solution to the problem.

The key steps include:

  • Identifying the problem
  • Collecting data
  • Analyzing the data and the problem
  • Creating a course of action
  • Calculating costs, benefits and ROI
  • Preparing a management presentation

Providing Proven Results

Participants of a recent workshop identified over $4 million in quantifiable savings and benefits to their organization.

Project Goals

The goal of each six-week project is to resolve an outstanding challenge within the participant’s area of responsibility.

A solution of each challenge is developed and justified with data and a quantifiable ROI analysis. Participants present results to senior management for their approval.

Business Impacts

Six-week projects vary in their scope and application. Each six-week project represents an existing operation challenge to the organization.

Each participant must obtain management’s approval before proceeding. The following list illustrates the wide variety and scope of the projects:

  • A study of annual benefits of a Work from Home program.
  • Improve adherence to SLAs in Fraud Recovery & Dispute Resolution.
  • Resolve inconsistent productivity and holdover issues in a Risk Operation.
  • Address response timeliness and OT for an IT help desk.
  • Correct revenue leakage of incorrect and non-collected fees for a Customer Service Center.
  • A streamlined workflow resulting from the consolidation of functions in an Applications Processing Operation.

Realized Benefits

Six-week project participants delivered the following key benefits to their organizations:

  • $750,000 savings from a 14.8-second reduction in handle times and 13% drop in attrition rate.
  • $500,000 in departmental staffing efficiencies and reductions in both idle time and overtime.
  • $100,000 in departmental efficiencies.
  • $84,000 from better queue management.
  • $210,000 from reductions in elapsed processing time from forms redesign.

The Difference

The core difference of the Managing Operations Workshop is the level of engagement and customization each attendee receives. It’s not a one size fits all game.

Within 90 days of commencement, on average, workshop attendees are able to recognize an ROI of 20 times their investment.

Where most workshops or training classes fail to capture their audience, the Managing Operations Workshop engages, energizes and trains participants on skills, tools and solutions applicable to their greatest challenges.

The Structure

In fact, the structure and execution of the workshop is based on the teachings of Benjamin Franklin, “Tell me and I forget, teach me and I may remember, involve me and I learn.”

Ask Yourself

Next time you’re considering attending a workshop, ask yourself:

  • Is it applicable to what I do?
  • Is it practical or theoretical?
  • Is it understandable?
  • Will it add value to the company and myself?

If you want a workshop that benefits both you and your company, it’s time to consider the Managing Operations 3-Day Workshop.

Learn more at FTPConsulting.com.

What workshops have you found to be helpful? Have you attended workshops that failed to meet the mark? If so, let us know in the comments below!

Article Name
Drowning in Information, but Starving in Knowledge
The majority of workshop attendees find themselves drowning in knowledge, yet starving for information. The discrepancy lies in the lack of tailored information and consistent follow-up.

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