How To Improve Your Business Process Acumen
With all the automation in business, more information and data is available than is used. Less than 0.5% of all data is every analyzed and used.1
Data Rich and Information Poor
The problem facing many operational managers is that we are Data Rich and Information Poor.
Businesses have terabytes of data on volumes of work by the year, month, week and day yet back office operations regularly experience holdover, idle time and overtime.
Customer service calls are recorded and monitored yet customer satisfaction service level are regularly missed.
Corporate training programs can produce skilled employees in defined times, yet managers experience talent and skill shortages due to vacations, illness and personal time off.
There are established productivity standards and metrics of individual operator performance by task are captured automatically. When productivity levels are plotted, graphs display wide swings in productivity over the course of time.
Analysts produce detailed reports on the numbers and types of errors and quality issues, yet resolution solutions are slow and tedious processes with changing priorities.
It is no wonder there are few seasoned and tenured operational managers. The stress and operational challenges of routinely fighting “brush fires” ages even the most enthusiastic.
So What Do You Do?
The challenge is in knowing what is valid and meaningful data, when and where to use it and how to perform meaningful analysis., when and where to use it and how to perform meaningful analysis.
Every operation and line manager should be aware of basic operational management skills and tools.
Even a casual knowledge and understanding can simplify the management challenge and produce significant improvements in operations and budgets.
Have you noticed that the training of operational management skills exists at only two ends of the spectrum?
The lower range is best exhibited by on the job training. The higher end trends more theoretical than operational is a long and time-consuming process and has varying degrees of proficiency.
For thirty years, FTP has filled this vast void with its Managing Operations Workshop offerings.
FTP’s workshops deliver instruction, practice and relevance of fundamental operational skills and tools to reduce the stress and meet the operational challenges.
FTP’s workshops are available to meet individual constraints due to time, budget and desired degree of mastery.
The value and performance of the workshops is supported by the fact that not once in thirty years has FTP had to honor its money-back performance guarantee.
1 – Bernard Marr – Best-selling author of ‘Big Data in Practice: How 45 Successful Companies Used Big Data Analytics to Deliver Extraordinary Results‘