We provide consulting assistance in the procurement process with the following services:

Operations Analysis

We assist clients with documenting and defining current operations, defining mandatory and desirable requirements and developing a “Straw Man” processing and cost solution in support of the procurement decision.

Request For Proposal (RFP)

Working with RFPs is an infrequent event for most managers. We guide clients through the RFP process with a structured and proven RFP roadmap that avoids pitfalls, simplifies the process, collapses timelines and ensures fair vendor evaluations. Our goal is to assist you in finding the best match of vendor and solution for a long-term partnership while providing an acceptable ROI.

Clients have benefited from our assistance in providing the following:

  • Ensuring the RFP process is focused on resolving the “right” problem
  • Finding the “best match” solution
  • Providing marketing insight on vendors, products and processing approaches
  • Compressing the RFP timetable with a proven process
  • Achieving an acceptable ROI
  • Minimizing the risk of a failed initiative
  • Development of scoring criteria and evaluation methodology
  • Design proposal structure to facilitate fair comparisons
  • Raising the benchmark level of team understanding

Service Level Agreements (SLAs)

Develop well-defined and documented SLAs that establish contractual levels of understanding, expectations and performance that protect both the client and service provider interests. We provide consulting assistance with:

  • Defining performance measurements
  • Monitoring and reporting
  • Establishing appropriate rewards and penalties
  • Problem escalation and resolution procedures
  • Contract commitment

Contract Negotiations

Contracts are often negotiated without properly reflecting client operational interests and requirements. We assist you in ensuring the following operational concerns are thoroughly addressed:

  • Operational guarantees
  • System acceptance and payment schedules
  • Performance, quality and timeliness
  • Pricing protection
  • Identifying renegotiation triggers
  • Performance monitoring
  • Problem resolution guidelines
  • Change management

Cash Management, Lockbox and Third-Party Fees Analysis

  • Comparison of industry averages
  • Identify negotiation opportunities
  • Identify savings opportunities
  • Avoid duplicate billing of services

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