Tag: FTP Operations Workshop

Looking for an Eye-Ear Doctor? We Can Help!

A business manager walks into the hospital and tells the desk nurse, “I want to see the eye-ear doctor.” “There is no such doctor,” she tells him. “Perhaps you would…

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Asking the Right Questions

An automated processing operation based their processing hours on the availability of mail. Over the course of a year, the manager noted that the automated system was barely able to…

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The Importance of Data Visualization in Operations Management

In several previous posts, I talk about data visualization. If you recall, data visualization is the art of persuasion. It’s the ability to translate data and complex content into a…

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Is An All-Star Team Realistic?

Let’s face it, while most managers would like to have an all-star team; most realize that it seldom happens. Sure, we all are fortunate enough to have a couple of outstanding managers,…

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The Space Shuttle and the Horse’s Rear End

Did you know the US standard railroad gauge (distance between the rails) is 4 feet, 8 1/2 inches? That’s an exceedingly odd number. Why was that gauge used? Because that’s…

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Frustrations While Managing Your Operation

Think about these questions: What frustrates you in managing your operation? How many times do you experience the “deer in the headlights” stare when you ask a question? Can your…

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How To Improve Your Business Process Acumen

With all the automation in business, more information and data is available than is used. Less than 0.5% of all data is every analyzed and used.1 Data Rich and Information…

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Expectations vs. Delivery: Improving Customer Service Metrics

Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. – Donald Porter Think back to the last time you called a…

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