Tag: Management

Point of Diminishing Returns

A Research and Adjustments department regularly submitted requests for additional staff as the business and overall customer base grew. The manager of the department groused on a regular basis about…

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Proven Acid Test for Validating of Incentive Value

Incentives… To use or not to use? Are they effective? Are they achieving the desired effect? Results across multiple industries suggest a wide mixture of results with questions surrounding the…

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Iceberg Management Strategy

Icebergs are immense. But the majority of their size is hidden below the ocean surface. The power of the tip, the tiny portion of the ice floating on the water…

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Value of Common Understanding

Commonality, especially if an organization has multiple branches, is essential for maintaining a mutual understanding of operations and expectations. Even with the best intentions, the way information is received and…

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Top 10 Back Office Operations Management Myths

Back office operations management myths are elusive and complex. However, for FTP Consulting they are also easily busted! We’ve broken down the top 10 most common myths every manager should…

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Areas Where Operations Management Is Likely Failing in Your Organization

Addressing poorly performing operations requires management initiative that is proactive rather than reactive and pursues a dedication to quality, productivity and unit costs. As these three pillars are crucial to the…

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Why Process Improvement Is a Moving Target

You may as well come to terms with it now; you will never be rid of process improvement. It isn’t simply something you can hastily check off your to-do list,…

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