Tag: Managing Operations Workshop

A Halloween Story

It was shortly after Halloween, and we had candy left over. Our neighborhood is getting older and not as many kids. This year we passed out small packets of M&Ms….

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Frustrations While Managing Your Operation

Think about these questions: What frustrates you in managing your operation? How many times do you experience the “deer in the headlights” stare when you ask a question? Can your…

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Devil Is in the Details

A credit card processing operation made an expensive investment in upgrading its hardware system for processing of customer payments. After a lengthy installation and training period, the operation went live. Immediately,…

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What Is Your Competitive Edge?

Visit any job boards and you will notice dozens of applicants vying for open positions. So, the more senior the position, the tougher the competition. With the current economy, it…

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Asking the Right Questions

An automated processing operation based their processing hours on the availability of mail. Over the course of a year, the manager noted the automated system was barely able to process all…

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Drowning in Information, but Starving in Knowledge

Let’s start with an experiment. Follow along with the series of questions below and mark your answers as you go: How many workshops have you attended in your career? How many workshops do you attend, on…

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Our Managing Operations Workshop WILL Empower You with Solutions

When you think of the words “operations management, line management or back-office management,” what comes to mind? Do you think of constantly fighting “brush fires” and reacting to challenges —…

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The “Secrets” to Operational Success

Do you ever have the feeling something is just missing in your training? Maybe, when you started at your current employer, your employer gave you a basic “crash course” training…

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