Tag: operations management

A Game of Monkey See, Monkey Do

Start with a cage containing five monkeys. Inside the cage, hang a banana on a string and place a set of stairs under it. Before long, a monkey will go…

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Asking the Right Questions

An automated processing operation based their processing hours on the availability of mail. Over the course of a year, the manager noted that the automated system was barely able to…

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Bedrock of Operational Excellence

Let me tell you about Bob. Bob taught himself to program using a Radio Shack TRS 80 back in the ‘70s. Bob’s skills landed him a job in a regional…

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Iceberg Management Strategy

Icebergs are immense. But the majority of their size is hidden below the ocean surface. The power of the tip, the tiny portion of the ice floating on the water…

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Top 10 Back Office Operations Management Myths

Back office operations management myths are elusive and complex. However, for FTP Consulting they are also easily busted! We’ve broken down the top 10 most common myths every manager should…

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Areas Where Operations Management Is Likely Failing in Your Organization

Addressing poorly performing operations requires management initiative that is proactive rather than reactive and pursues a dedication to quality, productivity and unit costs. As these three pillars are crucial to the…

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Management in Full Bloom: What Gardening Taught Me About Management

My neighbor we’ll call Joe decided he wanted a garden in his yard. Joe loaded up on seeds and plantings at the garden store, choosing them based on fruits and…

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